FAQ - Shadow Creek Cleaners

Frequently Asked Questions

Pearland Dry Cleaner:

FAQ’s About Dry Cleaning & More

From dry cleaning to laundry services, all you know is that you’re buried (no pun intended) in a pile of clothes. You need support. And we get it–for 17 years, we’ve been in the business of supporting the busy people of Pearland offload the task of cleaning their clothes. Questions about the process and our services? You’ll find it all here!

Your First Dry Cleaning or Laundry Order

What should I prepare for my first dry cleaning or laundry drop-off?

Preparing for your first dry cleaning or laundry drop-off is easy! There are just a few things to do before you pass off the hard part to us.
1. Collect the clothes that need to be cleaned
2. Empty all pockets
3. Note if any buttons are missing
4. Place in a laundry bag (if you need one, ask us)
5. Drop off to our retail storefront

Can I add extra items to my dry cleaning or laundry services order when I drop it off…

Yes! We can always add any dry cleaning or laundry service items to your order when you drop off. Depending on the service you’ve selected and the size of your order, we will give you an exact pickup time.

Can I order dry cleaning or laundry services by phone or email?

You are welcome to call us during our open hours to obtain a price quote for an order you wish for us to take care of. Email is the least efficient way to reach us, since we’re typically hard at work on customers orders!

Where are my clothes cleaned for dry cleaning and laundry services?

We are proud to facilitate all of our dry cleaning and laundry services at our Shadow Creek location. Nothing is outsourced, except for special alterations.

Why does it cost more to dry clean or launder women’s blouses than men’s shirts?

Shirts with large surface area, or shirts made of fabrics with trim that require extra care, are charged a higher price, because there is more time and skill required to properly clean these garments.

How can I pay for my dry cleaning or laundry services?

We accept cash and all credit cards for payment.

Dry Cleaning

What if my clothes are damaged in the dry cleaning process?

While these situations are very rare, if anything is damaged, we take 100% responsibility in making it right. Please be sure to report any damages when you inspect your order at pick-up..

What all is included in your dry cleaning service?

Dry cleaning service includes washing of garments without the use of water, pressing, and folding or hanging on a hanger (as necessary).

Where do you source your dry cleaning and laundry supplies from?

We only use sustainable cleaning solutions by the Green Earth Cleaning company that are non-toxic, safe for our water, soil, and air. The scientifically proven solutions we use are chemically inert designs for a thorough clean without bleaching or shrinkage. Another added benefit is the smell is purely odorless, making the garments we clean non-allergenic and non-irritating.

Why does it cost more to dry clean or launder women’s blouses than men’s shirts?

How can I pay for my dry cleaning or laundry services?

We accept cash and all credit cards for payment.

Wash, Tumble Dry & Fold

Do I need to weigh my Wash, Tumble Dry & Fold bag for laundry service?

Nope! We use a standard bag size to collect your laundry for service. Just bring your laundry into our location in a bag or basket of choice, we’ll transfer it to our Shadow Creek bags, and take it from there.

What temperature do you wash the clothes at for laundry service?

As part of our laundry services, we sort garments by color, treat with stains, and wash like colors together. Dark colors, reds, and delicate machine washable fabrics are washed in cold water, around 80°F. Man-made fibers, knits, jeans and light colored clothing are washed in warm water, around 90°F.

Do I get to keep the bag after laundry service?

Yes! Ask us about joining our VIP customers, and we’ll use a Shadow Creek Cleaners bag to collect your laundry for service and send your laundry home with you in the same bag. This is included in our laundry service cost.

Ask Your Question

We aim to combine high-end, eco-friendly service with a friendly, neighborhood feel. No question is a bad one, so ask away!

Our Testimonials

      
   Shadow Creek Dry Cleaners
   237 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Andrew B 
 
 
 
 Trustindex verifies that the original source of the review is Google. The person who took my dry cleaning was rude about the garment I brought in. I almost took my business elsewhere due to how rude the employee was. Not a good 1st impression.
  
 
      Posted on Google  
   
   Courtlyn Boxie 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing and so quick every time
  
 
      Posted on Google  
   
   Karol Olguin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service and quick turnaround for your items. Very pleased with there costumer service.
  
 
      Posted on Google  
   
   Jonathan Nguyen 
 
 
 
 Trustindex verifies that the original source of the review is Google. Always a good quick drop off and pickup for your dry cleaning needs
  
 
      Posted on Google  
   
   Erastus Mack 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service. Thanks
  
 
      Posted on Google  
   
   Vonzell Green 
 
 
 
 Trustindex verifies that the original source of the review is Google. In going to get my clothes clean what helps is when you are greeted with such  kindness.  That is what keep me coming to Shadow  Creek.
  
 
      Posted on Google  
   
   Teresa Frederick 
 
 
 
 Trustindex verifies that the original source of the review is Google. Shadow creek dry cleaners always does the best job. They are very friendly and professional!! Always prepay
  
 
      Posted on Google  
   
   Belinda Trevino 
 
 
 
 Trustindex verifies that the original source of the review is Google. Always pleased with my clothes.  I like the 20% off if paying ahead, and the text reminders when my clothes are ready!
  
 
      Posted on Google  
   
   May 
 
 
 
 Trustindex verifies that the original source of the review is Google. Service is always great 👍